Heating Oil Systems FAQ's

FAQ's

Here are some of our most Frequently Asked Questions.

How do I know when I need to order oil?

The easiest way to know when you need oil is to enroll in our free automatic delivery service, where Stamford Home Oil monitors your usage and delivers oil automatically. Should you choose to monitor your oil tank yourself and schedule deliveries, we suggest setting up a routine (like each week when you set out your trash cans) to check your oil gauge on the top of your tank. Schedule a delivery when your tank falls below ¼ full. Broken oil gauges should be repaired immediately to avoid a run out.

Is there a minimum gallon oil delivery?

Stamford Home Oil’s minimum oil delivery is 100 gallons with no Delivery Fee. However, we will deliver as low as 50 gallons, but they will incur a $35 Delivery Fee.

How long after I complete my order will you deliver my oil?

If you choose to phone in your oil delivery requests with per-delivery billing (cash or check upon delivery), we would be happy to accommodate you, but please be aware that these deliveries require 48 hours’ notice, though you may receive your fuel sooner if scheduling permits. Same day deliveries are subject to a surcharge, and if your system has run out of fuel and requires a technician to restart, there will be an additional service fee.

What should I do if my heating system is having problems or doesn’t work?

If you are an oil delivery customer and are having problems with your heating system (sputtering sounds, going on & off frequently, etc.), contact us or call (203) 309-8299 to schedule a service appointment.

If your heating system is not working at all, the first thing to do is check if:
  • Your oil gauge shows that you are out of fuel;
  • The circuit breaker for your heating unit has been tripped;
  • The Emergency Burner Switch has not accidentally been turned off;
  • The Thermostat setting is above room temperature and has not been turned off.
If none of these conditions exist, you can try pressing the Reset Button once on your burner (see Manufacturer instructions). If your heating unit does not come on and stay on, call (203) 309-8299 for emergency service. We have fully-licensed service technicians available on standby for emergencies.

What methods of payment do you accept?

Stamford Home Oil accepts credit or debit cards over the phone, cash, and personal checks or money orders.

Do I have to be home when you deliver my oil?

No one needs to be home as long as the location of the tank’s fill pipe is clearly marked and arrangements for payment have been made.

Do you offer service contracts?

Stamford Home Oil offers annual service contracts to our oil delivery customers which include an annual tune-up, cleaning, and adjustment of your heating unit, emergency service, and repair or replacement plus all labor charges for covered parts.

Call us today at (203) 309-8299 for more information on our current service plans.

Why should I schedule an annual heating tune-up?

Scheduling a tune-up is a great idea for two main reasons. It keeps your heating system running safely and at peak efficiency, which lowers your energy bills. It also reduces the risk of unexpected system malfunctions and breakdowns while increasing the lifespan of your heating equipment. If your system has not been tuned up in over a year, contact us or call (203) 309-8299 to schedule your appointment.

When is the best time to schedule a heating tune-up?

While tune-ups can be done at any time of the year, the summer is the perfect time to schedule an appointment. By taking advantage of the slow season, you can schedule a time that fits your busy schedule instead of having to settle for what's available during the busy winter months. And by scheduling your tune-up in the summer, you can avoid the stress of wondering if your heating system will work properly when the cold returns.

What is a "winter mix" and should I have it?

In very cold locations, such as an unheated garage or outside, fuel oil can "gel” when the temperature gets below freezing. Heating oil will thicken and not flow properly into the furnace. “Winter mix” consists of a mixture of heating oil and a liquid additive that is formulated to reduce or eliminate gelling and ensure proper flow of oil to your furnace. The additive is added directly to the fuel oil at the time of delivery for a small additional charge.

What happens if I run out of oil? Does it damage my heating unit?

If you ran out of oil, the furnace may have to be restarted. Restarting the furnace can often be as simple as pushing the Reset Button once on the oil burner (see Manufacturer instructions). If that does not work, your oil line may need to be “bled” (primed) and restarted and/or have the filters changed. Stamford Home Oil offers emergency service for our oil delivery customers if you need help to restart your furnace. the video below may be of some help.

Do you have automatic delivery?

Yes. Automatic (auto) delivery provides you with convenience and peace of mind by having your heating oil delivered automatically and charged to your account. Through our computerized degree-day monitoring system, you never have to worry about running out of heating oil, monitoring your oil tank gauge, or having to make extra phone calls to schedule deliveries. Contact us or call (203) 309-8299 to set up this free service.

Is oil heat safe?

Oil heat is very safe and, in fact, is considered the safest and most economical type of heat. Oil heat also produces more BTU’s per gallon than the equivalent amount of natural gas, so it warms your home quicker, safer and more cost effectively.

Is oil heat clean?

Oil heat is as clean as any other energy source for home heating. A properly-maintained oil furnace will ensure its efficiency and keep it running cleanly and smoothly.

Do you accept CEAP or heating assistance?

Stamford Home Oil participates in the Connecticut Energy Assistance Program (CEAP), designed to help offset the winter heating costs of Connecticut's lower income households. CEAP is funded by the U.S. Department of Health and Human Services’ Low-Income Home Energy Assistance Program (LIHEAP) Block Grant. The Connecticut Department of Social Services administers CEAP, in collaboration with its partners, Community Action Agencies across the state.

For more information, please visit https://portal.ct.gov/DSS/Economic-Security/Winter-Heating-Assistance/Energy-Assistance---Winter-Heating or call the DSS Office of Community Services at 1-800-842-1132 for contact information on the intake site closest to where you reside.
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Business Address: 7 Ryan Street | Stamford, CT 06907
Mailing Address: 194 Prudence Drive | Stamford CT 06907
Office (203) 309-8299
Fax (203) 267-9339

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Monday - Friday: 8:00am - 5:00pm
Saturday - Sunday: Closed

After Hours Emergencies: 
Call (203)309-8299

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